Support

How can we help?

Answers to common questions. Anything else, just email us.

How does Atlased find my trips?

Tap “Find my trips” and allow Photos. Atlased reads only each photo's place and date, on your iPhone, and groups them into journeys. With “Add trips automatically” on, trips with clear evidence are added for you; anything uncertain waits under “Needs attention”, where “Add all” adds the rest in one tap.

A country or city is missing or wrong.

Open the journey and tap Edit to add, rename or remove a stop. In Build your journal, “Review missing places” helps with photos Atlased couldn't name on its own, and “Find missing places” can look names up with Apple (this sends those coordinates to Apple). If something is consistently wrong, email us a screenshot. It helps a lot.

Why does Atlased ask about my home?

Knowing where you live lets Atlased tell trips from everyday life, so each journey starts and ends in the right place. Your home stays private on your iPhone and is never shown on shared pictures. You can confirm, change or remove homes in Build your journal.

How do I add flights and hotels?

On Journeys, tap “Add from calendar”, or open Build your journal → Calendar. Atlased reads flight and hotel events from the calendars you choose, including Google calendars added to your iPhone, and links them to your trips. If a flight looks wrong, open the journey and tap Edit.

Two journeys should be one trip.

Open one of them, tap Edit, then “Join with another journey”.

Is my journal backed up?

Atlased keeps automatic backups on your iPhone, which you can see and restore in Settings → Journal health. Your iPhone's own backup can include your journal too. You can also export a backup file from Settings.

How do I restore or manage Atlased Pro?

Pro belongs to your Apple Account. To restore it, open Settings in Atlased and tap Restore purchases. To change or cancel a subscription, go to iPhone Settings → your name → Subscriptions.

Does Atlased upload my photos?

No. There's no account and no Atlased server. Trips are found on your iPhone and your photos never leave it. See the privacy policy for every detail.

Still stuck?

Email us and we'll get back to you. A screenshot helps.

getatlased@gmail.com